Help & Support

Try these steps:

• Clear your browser cookies and cache
• Try a different browser (Chrome works best)
• Disable browser extensions that might block popups
• Make sure you're allowing third-party cookies

If it still doesn't work, email us with the error message you see.

This usually happens if:

• You don't have a YouTube channel associated with your Google account
• You denied the permission request — try again and click "Allow"
• There's a browser extension blocking the OAuth popup

If you previously linked and it stopped working, try unlinking and relinking from the Settings page.

YouTube's API can have a delay of a few minutes. Try:

• Wait 2-3 minutes and click "Re-verify"
• Make sure you're logged into the correct YouTube account
• For comments, make sure your comment is public (not held for review)
• For subscriptions, make sure you actually clicked Subscribe (not just the bell)

First, check if the host provided claim instructions on your Wins page. If you've followed the instructions and still haven't received the prize after a few days:

1. Go to your My Wins page
2. Click "File Dispute" on the winning entry
3. Describe the issue — the host will have 21 days to respond with evidence

We take disputes seriously and hosts with unresolved disputes will have their reliability score reduced.

You have two options:

1. Email us at support@ytdrops.com with "Delete My Account" in the subject line
2. Revoke access in your Google Account: Go to Google Account → Security → Third-party apps and remove YTDrops

See our Data Deletion page for full details.

Payments are processed by Stripe. If you were charged but didn't receive credits:

• Wait a few minutes and refresh your dashboard
• Check your email for a Stripe receipt
• If credits still don't appear, email us with your account email and the last 4 digits of the card used

We'll sort it out quickly.